Poor letting agency profit margins are often eroded by unpaid jobs and small favours. Jane Gardner explores what agents should charge for and why.
chargeable services, estate agency consultancy, landlord Terms of Business, letting agency fees, letting agency profit margins,
After nearly four decades working in estate agency, I recently experienced the lettings market from the other side of the desk – as a tenant. Over two months, five offers and dozens of viewings, I saw both the erosion and the excellence of modern agency practice. This reflective piece explores what happens when process replaces people, and why professional judgment and ownership matter more than ever, in today’s lettings landscape.
40 Years in Property, Applicant Experience, Both Sides of the Desk, Communication in Property, Compliance in Lettings,
Estate agents and letting agents; if you are short of time, not great at grammar, spelling, or designing and you do not have a marketing team on hand to do this for you, then you could well be looking for someone to help you out with the preparation of your estate agency literature.
landlord booklet, legislation, letting agents, writing content,
With over 50% of landlords in England self-managing their properties, social media is flooded with worrying levels of misinformation, and the consequences are becoming more serious by the day. From rent increases by WhatsApp to confusion over deposit protection, it’s clear that many landlords don’t know what they don’t know. In this blog, I explore why now is the perfect time for good letting agents to step up, educate, and become the trusted voice in a very noisy space. The Renters Rights Act is coming – will you be the expert landlords turn to before it’s too late?
Facebook landlord groups, ICO registration, landlord advice, landlord education, landlord fines,
The Renters’ Rights Act 2025 has transformed the private rented sector. Since 1 May 2026, most Assured Shorthold Tenancies have become Assured Periodic Tenancies and Section 21 has been abolished. Letting agents must now understand the new tenancy rules, possession grounds and compliance requirements while preparing for further reforms still to come. Download our free Getting Reform Ready Checklist today.
Assured Shorthold Tenancy Changes, Assured Tenancy Explained, Landlord Legal Reforms, Letting Agents Advice, property compliance,
New drone laws coming into effect on 1 January 2026 will directly impact property professionals using small drones for marketing. If your drone weighs between 100g and 250g – and especially if it has a camera – you’ll need to register with the CAA and pass a theory test. Avoid fines and stay compliant with our quick guide to what’s changing and what you need to do.
aerial photography, CAA, compliance, drone laws UK, drone operator ID,
Ever wondered what a typical day looks like behind the scenes at Social Angels? From mentoring agents through the Renters Rights Act to launching websites, managing national campaigns, and dealing with mischievous dogs (and delivery drivers!), Jane Gardner gives a behind-the-scenes look at her not-so-typical days running a niche marketing consultancy for the property industry. An honest, insightful, and very human account of life as a Social Angel in 2025.
Agents Giving, Allday & Miller, Digital Marketing for Agents, estate agents, Jane Gardner,
From white shirts and wonky buttons to award-winning leadership – Reagan Bradley-Wilson’s career began at Sewell & Gardner and has soared ever since. This heartfelt article reflects on the journey we shared, the lessons we learned, and why she’s now one of the UK’s most respected voices in lettings and property management.
leadership in property, lettings industry, mentoring, Paramount Properties, People in Property podcast,
