The importance of supporting your tenants with their mental health issues

Make sure that your teams are training in handling mental health issues and can offer advice or point your tenant residents in the right direction if they are struggling with money-worries which are leading to anxiety or depression.

estate agency consultancy, helping your team, letting negotiator, property manager, staff training,

Oct 29

Why exceptional customer service is the key to growth

Reap long term benefits by taking time to fully understand the need for great customer service: I have always worked from a platform of exceptional customer service, but I am not sure that all other estate agents feel that this is the most important aspect of their job, as I do. I feel that many […]

customer service, estate agency, estate agent, going the extra mile, listening skills,

Oct 16

Estate Agents: 10 tips on how NOT to treat your customers

Over the past few months, I have been house hunting in Norwich and I have had some very surprising results, not many on the positive side sadly, but at least that means a need for great agency trainers, so good for my business at least! I thought I would share my tales, as an example […]

applicants, buyer, customer service, estate agent, keys,

Apr 08

How to make a positive change

I have spoken to many people recently who are trying to change something; maybe their diet, drinking or smoking habits, or the amount of exercise they do. I also have clients looking to change something about their work environment such as systems or processes, incorporating different kinds of marketing to suit the changing times like […]

change, environment, estate agency, goal, support,

Jan 30

Is it time to grow or time to sell your business?

Running a small business can be extremely stressful; it takes courage, confidence, and lots of energy. You need to be prepared to take risks, and to be inspirational, both for yourself and for any staff looking up to you and you have to keep on persevering when you feel disillusioned when every day feels like […]