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The importance of supporting your tenants with their mental health issues15 May 2023

Mental Health Awareness Week
15th – 21st May
This year’s topic is anxiety

We all experience anxiety occasionally. It is a normal reaction to the unstable environment that we live in.

According to a recent survey carried out by the Mental Health Foundation, more than one-third of adults are worried about their financial conditions as a result of the present cost-of-living crisis.

Therefore, it is crucial that your teams of property managers are able to identify the symptoms of anxiety in any of your tenant residents, and are ready to offer suitable support when required.

Some warning indicators that someone might be vulnerable or going through a difficult time include a change in a resident’s behaviour, late payments of rent, or a change in their appearance or the upkeep of their rental property.

Here are five ways a property manager can potentially support tenants with their mental health issues:

1. Foster a more welcoming environment: Property managers can create a welcoming and inclusive environment for tenants by encouraging open communication and mutual respect. This can help tenants feel comfortable reaching out to property management staff if they are struggling with any issues.

2. Provide mental health resources: Property managers can offer resources such as information on local mental health clinics, hotlines, and other support services. Additionally, they can share resources for managing stress and anxiety, such as yoga or meditation classes.

3. Encourage community-building: Property managers can foster a sense of community within the building by organising local events and activities that bring tenants together. This can help reduce feelings of isolation and loneliness, which can negatively impact mental health.

4. Be flexible with lease terms: Property managers can consider being flexible with lease terms for tenants who are struggling with mental health issues. This can include allowing for early lease termination or accommodating requests for reasonable accommodations.

5. Train staff in mental health awareness: Property managers can train their staff in mental health awareness and how to support tenants who may be struggling. This can include providing education on common conditions and how to recognise signs that a tenant may be in distress.

If you or someone you know is struggling with financial stress and its impact on mental health, it may be helpful to reach out to a professional or seek support from a financial advisor or other relevant resources.


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I work all over the UK with various business owners, dedicating my creative and expert property knowledge from 35 years in the industry. I am a Level 4 ARLA Propertymark examiner, I sit on the board of Agents Giving Charity and I love everything property related! I can be contacted on 01923 627777 or by email to

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