When Process Replaces People: 5 Offers and the Search for a Home
After nearly four decades working in estate agency, I recently experienced the lettings market from the other side of the desk – as a tenant. Over two months, five offers and dozens of viewings, I saw both the erosion and the excellence of modern agency practice. This reflective piece explores what happens when process replaces people, and why professional judgment and ownership matter more than ever, in today’s lettings landscape.
40 Years in Property, Applicant Experience, Both Sides of the Desk, Communication in Property, Compliance in Lettings,
